Guidelines and Safety Standards

Please note: We only facilitate and pass on contacts and assume no liability for anything that happens after the contact has been established. 
We only offer a platform to support you in establishing contacts with people seeking/providing help.
The following guidelines and safety standards are hints and tips which have been proven helpful in practice.
They offer no warranty that you may not become infected with or pass on Covid-19 while receiving or providing help to others.
We cannot guarantee the completeness and correctness of the rules of conduct. You may find further helpful information on voluntary work in times of a pandemic, provided by the “Freiwilligenagentur Marburg” (Agency for voluntary work Marburg) following this link. Please make sure to also read those carefully.


Before signing up for helping others, please make sure: 

  • You have not had contact with a person who tested positive SARS-CoV-2 (Corona) OR who showed symptoms such as fever, cough, aching limbs or sneezing.
  • You have not had contact with a person who has had contact with a SARS-CoV-2 infected person.
  • You have not visited any of the high-risk areas listed by the RKI within the past 14 days.
  • You feel healthy and show absolutely no signs of a cold, coughing, fever, sneezing or limb pain. 

You may sign up for providing help to others only if you meet all of the aforementioned criteria!

Besides these criteria, we want to stress that the following regulations apply to everyone in the current situation:

  • Presence in public places is only permitted alone, with one other person who does not live in your household, or when accompanied by the members of your own household. (as of 26.03.2020, 10 AM)
  • Everyone is required to reduce their contact with people other than the members of their own household to an absolute minimum.
  • Hand hygiene is extremely important to prevent the spread of the SARS-CoV-2 Virus. Wash your hands regularly and for at least 20 seconds using soap.
  • Use a facial tissue or hold the crook of your arm in front of your mouth and nose when coughing or sneezing.
  • In public, keep a distance of least 2 meters from other people, especially those coughing or sneezing.
  • Do not shake hands
  • Keep your hands away from your face (mucous membranes of the mouth, nose and eyes). Gloves and facemasks reduce the risk of unwittingly touching your face.
  • Disinfect your mobile phone regularly.
  • Open the windows wide and air the room regularly, especially in heated rooms.

If you want to support others, there are a few more things to consider:

The new coronavirus SARS-CoV-2 is transmitted from person to person. The main transmission route is via a droplet or smear infection. The transmission can take place directly from person to person via the mucous membranes or indirectly via hands, which then come into contact with the mucous membranes of the mouth or nose or the conjunctiva of the eyes.
A transmission of the virus via contaminated surfaces is less common, however, you are advised to attend to the following:

  • Try to help locally. If possible, in your own building or immediate neighborhood. That way, even if you unknowingly get infected, the spread of the virus is limited.
  • Help only one person or household. That way, you do not unnecessary pass on the virus to a number of people, should you get infected.
  • If you are helping to provide food or groceries to someone, the delivered goods should be washed and disinfected, or stored for 72 hours before being put to use. 
  • Your help must end at the doorstep. Avoid closer contact and do not enter the apartment of the person(s) seeking help. 
  • Avoid public transport when supporting others. If unavoidable, try to touch as few surfaces as possible. Wash or disinfect your hands thoroughly after using public transport. 
  • Avoid meeting people other than those you are offering help to. Limit your social contacts radically. This way, you avoid transmitting the virus to friends, relatives and colleagues, should you get infected by the persons you are offering help to.